FAQs

Below you’ll find answers to the most common questions about ordering, shipping, returns, payments, and more. If you need further assistance, our support team is always here to help.

🔵 1. Orders & Payments

Q1: How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout.
Enter your shipping details, choose a payment method, and confirm the order.

Q2: What payment methods do you accept?

We accept major payment methods, including:

  • Credit/debit cards

  • PayPal (if enabled)

  • Secure payment gateways shown at checkout

Q3: I didn’t receive an order confirmation email. What should I do?

Check your spam or promotions folder.
If it’s not there, contact us at Contact@wayzid.com and we’ll resend it.

Q4: Can I cancel or modify my order?

Yes — as long as the order hasn’t shipped.
Contact us within 12 hours of purchasing.
Once shipped, cancellations are no longer possible.

🔵 2. Shipping & Delivery

Q5: How long does shipping take?

Orders typically arrive within 4–8 business days after processing.

Q6: Do you ship internationally?

At the moment, we primarily ship within the United States.

Q7: How do I track my order?

Once your order ships, you’ll receive a tracking number by email.
You can also contact our support team for updates.

Q8: My package is delayed. What can I do?

Reach out to us with your order number.
We will check the status with the carrier and help you file a claim if needed.

🔵 3. Returns & Refunds

Q9: What is your return policy?

We offer a 30-day return window for eligible items.
Returned items must be unused, in original condition, and include all packaging.

Q10: Who pays for return shipping?

  • If we made an error (wrong or damaged item), we cover the cost.

  • If the return is due to personal preference (change of mind, wrong size), the customer covers the return shipping.

Q11: How long does a refund take?

Once we receive and inspect your return, your refund will be processed within 5–10 business days.

Q12: Can I exchange an item?

Yes — if the item is defective, damaged, or incorrect, we can offer a replacement or exchange.

🔵 4. Product Information

Q13: Are your products authentic and new?

Yes! All items sold by WAYZID are brand-new, unused, and sourced from verified suppliers.

Q14: What if a product arrives damaged?

Please contact us within 48 hours with photos of the damage.
We will issue a replacement or refund.

Q15: My product is missing parts. What should I do?

Reach out to us immediately.
We’ll send the missing pieces or provide a solution.

🔵 5. My Account

Q16: Do I need an account to place an order?

No, you may checkout as a guest.
Creating an account helps track orders and save details for future purchases.

Q17: I forgot my password. How can I reset it?

Use the “Forgot Password” link on the login page to reset your account password.

🔵 6. Security & Privacy

Q18: Is my payment information secure?

Absolutely. All payments are processed through secure, encrypted systems that comply with PCI-DSS standards.

Q19: Do you share my personal information?

No. We never sell or rent customer information.
We only share data with trusted partners when needed to process orders or provide services.

Q20: How can I contact WAYZID customer service?

You can reach us at:
đź“© Email: Contact@wayzid.com
đź“ž Phone: +1 407-350-5974